Air Canada is introducing baggage and mobility device tracking on its mobile app, but one expert says the airline is “catching up.”
The airline announced the new feature Friday and said it will provide customers with up-to-date information on where their luggage is.
“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers,” Tom Stevens, vice-president of customer experience and operations strategy at Air Canada, said in a statement.
“We already achieve a very high-reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience.”
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