The Canadian Transportation Agency has ordered Air Canada to pay $2,000 to two passengers whose flight was delayed due to crew shortages — a reason that the company has long argued should exempt it from compensating passengers.
In late August, the CTA ruled in favour of passenger Lisa Crawford and her son after Air Canada delayed their trip from Fort St. John, B.C., to Halifax by nearly 16 hours.
Air Canada attributed the delay to a crew shortage related to COVID-19, meaning the passengers…
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