Today, almost everything has got an ‘E’ face, which means that the facility can be availed ‘online’ or ‘digitally’. From E-banking to E-farming to E-tickets, people can avail of the services and attain their benefits while seated at home. Thus, it increases the ease and reachability of the consumers, giving them a not-so-hard time while dealing with the services.
However, with the advent of digitalisation increases confusion and glitches that tend to disturb the whole process of…
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