It can be hard to keep track of all the different airline products and services out there — even if you’re the CEO of the world’s largest airline.
It’s a bit awkward, though, when it’s a major competitor. Or a partner. Or both.
American Airlines CEO Robert Isom said on Monday that he was not familiar with the details of JetBlue’s Mint product, to the point that he was unsure whether the product features lie-flat seats.
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