Summary
- A passenger on an IndiGo flight claimed to have found a worm in her sandwich, prompting her to shame the airline on Instagram.
- The passenger vowed to complain to the Food Safety & Standards Authority of India and questioned the crew’s training.
- IndiGo responded by immediately ceasing the service of the specific sandwich, and apologizing for any inconvenience caused.
On a recent IndiGo flight between Delhi and Mumbai, an unsuspecting passenger was about to tuck into a snack she brought onboard when a crawly critter appeared. The passenger claimed that a worm was in her sandwich. The dietician quickly took to Instagram to shame the airline, noting the food continues to deteriorate. IndiGo has since apologized for the incident.
Kushboo Arora Gupta, who has over 235,000 followers on her Instagram, vowed to make a complaint to the Food Safety & Standards Authority of India, highlighting that even after advising cabin crew of the worm, they continued to serve passengers.
Gupta has pushed to find out why the flight attendants continued serving food on the flight and queried the crew’s training in handling these situations. The incident occurred on 6E 6107, between Delhi and Mumbai, on Friday, December 29.
IndiGo responds
The carrier was quick to act on the claims, looking to protect its reputation, with the airline releasing this statement on Saturday:
“Upon investigation, our crew had immediately ceased the service of the specific sandwich in question. The matter is currently under thorough examination, and we are working closely with our caterer to ensure appropriate corrective measures are taken. We sincerely apologise for any inconvenience caused to the passenger.”
Photo: DLeng | Shutterstock
Gupta made it clear that she was not looking for compensation but to protect other passengers’ health, and that travelers’ wellbeing should be the top priority. While the travelers claimed that the crew continued to serve the compromised food, IndiGo’s preliminary investigation did note that the crew ceased serving the vegetarian sandwiches onboard. The carrier continues to work closely with its catering partner to find out how the worm made its way onto the aircraft.
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6E 6107
As noted, the drama unfolded on Friday, December 29, on IndiGo’s direct service between New Delhi Indira Gandhi International Airport (DEL) and Mumbai Chhatrapati Shivaji Maharaj International Airport (BOM). With a scheduled departure time of 08:45, the flight departed Delhi at 09:20 and eventually touched down at 11:05, 15 minutes behind its scheduled arrival time of 10:50.
Photo: BoeingMan777 | Shutterstock
The quick hop was facilitated by IndiGo’s Airbus A321-251NX, holding the registration VT-ICN (serial number 11463). According to Airfleets, the aircraft is just three months old and took its first test flight under German registration D-AXXM on September 11th this year. The aircraft was then officially delivered to the Indian carrier on September 29. It is configured to carry 232 passengers in an all-economy class layout and is powered by two CFMI LEAP-1A32 engines.
Delhi Indira Gandhi International Airport
- IATA/ICAO Code:
- DEL/VIDP
- Country:
- India
- CEO:
- Videh Kumar Jaipuriar
- Passenger Count :
- 28,500,545 (2020)
- Runways :
- 09/27 – 2,813m (9,229ft) |10/28 – 3,810m (12,500ft) |11R/29L – 4,430m (14,534ft) |11L/29R – 4,400m (14,436ft)
- Terminals:
- Terminal 1 |Terminal 2 |Terminal 3
Mumbai Airport
- IATA/ICAO Code:
- BOM/VABB
- Country:
- India
- Runways :
- 09/27 – 3,660m (12,000ft) |14/32 – 2,990m (9,810ft)
- Terminals:
- Terminal 1 |Terminal 2 |General Aviation Terminal
