Qatar Airways is enabling cabin crew to deliver personalised experiences to passengers with an in-house application that offers real-time insights on flight information as well as customer and service information.
Viewing passengers’ profiles, including privilege club members and oneworld members, is possible through the app, as well as all special service requests and preferences for a more personalised and integrated journey.
Qatar Airways says that, in the coming months, the carrier will have reached the first milestone in this phase of digital transformation by providing cabin crew with more than 15,000 mobile devices.
Qatar Airways Group Chief Executive Officer, Engr Badr Mohammed Al Meer, said: “We, at Qatar Airways, are incredibly excited to introduce a new phase in the airline’s digital transformation, especially one that will enhance our world-class onboard experience.
“As leaders in industry innovation and digital adoption, Qatar Airways excels in identifying and responding to emerging trends for the comfort and convenience of our passengers and this project is a defining step towards a more connected and insightful interaction between our customers and staff.”