The hospitality industry has adapted at record speed during the Covid19 crisis, adopting new cleaning protocols and processes as part of its response. Now, as restrictions change and travel resumes in some areas, hotels continue to face challenges such as labour shortages, rising operational costs and changing guest expectations.
In response to this, Amadeus has launched a new experience for its industry-leading service optimisation solution HotSOS. The new interface displays an overview of hotel performance, making it easier for hoteliers to analyse key reporting and data points with dynamic operational dashboards, labour output metrics and guest amenity request features.
The redesign makes it easier for teams to prioritise service…