Locally, Swissport SA has concentrated its transformation efforts on its people, skills development and technological innovation.
“Investing in [technology] will empower us to sustainably deliver high-quality services in a cost-efficient manner,” says Khoza.
“We view sector-specific growth in e-commerce as a unique opportunity as no-one is doing it properly yet. And initiatives that digitalise various aspects of our business to augment the human role will drive further efficiencies…