The Mandarin Oriental is a chain of high-end business hotels with 29 properties across the world. To meet the needs of its guests, the company decided to improve the quality of its Wi-Fi service. The requirements for the new Wi-Fi solution included fast and secure connections, reliable coverage across the hotel, and the ability to run staff applications. They deployed a range of RUCKUS access points and Virtual SmartZone Controllers to support heavy Internet use and ensure no coverage black spots exist. The new Wi-Fi system enabled mobile check-in and improved management response time, providing guests with a superior experience while maintaining a fast and reliable network.