Q. I write to express my disappointment and distress with my recent experiences at Booking.com. I travel frequently, as do my wife and family. I always recommend Booking.com, and we all use it almost exclusively.
Recently, while traveling, I discovered two fraudulent attempts to make bookings on my account. I canceled them immediately and contacted customer service. A representative told me to change my password. I did this, yet the next time I tried to log in using my email address, I received a message that my account had been disabled.
I contacted Booking.com’s customer service. A representative assured me that the company was investigating the problem and that I should set up a new account and import my existing bookings.
I did this, but when I contacted Booking.com, a representative told me that I couldn’t import my existing bookings. Now I have another problem: I can’t reactivate my old account because I have too many cancellations. The only cancellations in recent history…
