- The business has successfully assisted over 5.12 million customers affected by airline and airport flight disruptions since the start of the pandemic.
- On average 6,000 eDreams ODIGEO customers per day receive a resolution to their flight disruptions
- Continued investment in customer service has resulted in increased capacity to support consumers, with phone calls now responded to 65% faster than pre-COVID
- The Company’s enhanced operations are driving high satisfaction rates: 9 out of 10…