When KLM cancels Eric Aird’s flight, Expedia promises him a refund. But, months later, there’s no sign of his $427. And no one can help him find it. Is the money gone?
Q: I booked a KLM flight through Expedia last year. KLM canceled the flight because of COVID in October. Expedia told me to wait 12 weeks for a refund. When no refund arrived, I contacted Expedia. Expedia claims KLM refunded me, even though I paid Expedia. KLM claims they refunded Expedia, which then should have…