Actor Richa Chadha criticised online travel company MakeMyTrip and airline Air India for their poor services, reflecting a wider call for improved service and ethical practices in the travel industry.
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This comes after Chadha posted an update about how her problem has been rectified, hours after criticising their services. Taking to X, she wrote, “Within hours of this tweet, I received the entire refund! For 2 weeks my assistant had followed up, to no avail. @MakeMyTrip said the refund hadn’t come through from @airindia, hence the delay. I received one call from Air India’s SOCIAL MEDIA team, not their customer service. I guess, they’re bothered by appearances, not poor service. Customers, plz always use your voice, big companies don’t care about you per se, they care about their image.”
The actor also questioned whether their services would have been prompt for a general passenger. “And MMT and Air India, I appreciate all…
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