THE last time I interviewed Marcus Hanna, general manager of the Fairmont and Swissotel The Stamford, Singapore, we were both masked, his hotels were like ghost towns, with the latter a quarantine hotel (which it stayed as for three years) and he spoke to me about what it was like to manage a “Hotel California” type of situation where guests could not leave their rooms.
Almost 18 months on, we sat across from each other in the very busy…