What is On-Time Performance?
On-Time Performance (OTP) is a widely accepted method for measuring punctuality across different modes of public transport, not just aviation. It provides a standardized means of comparing how well one service provider operates according to its published schedule, compared to another.
In aviation, an airline departure or arrival which is on time has a departure or arrival that occurs within 15 minutes of the scheduled time. The schedule is the basis of the airline’s service promise to its customers. Inevitably, external disruptions such as adverse weather conditions, congestion, incidents, and industrial action can cause unforeseen delays for operators. However, in general, a flight’s OTP is influenced by the performance of airlines and airports. Therefore, OTP is widely used as a powerful key performance indicator (KPI) for airlines and airports and is also a potential service differentiator for marketing the brand to air travelers.
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