It’s ironic that the airlines who operate technologically sophisticated aircraft every day find themselves behind the curve in customer-facing technology.
In order to deliver distinctive passenger experiences that can enable higher margins, airlines need to design more passenger-centric experiences and deploy the technology to support them. Mobility is an essential component in this transformation. Smartphones and other mobile devices enable end-to-end communications that deliver insights to and from the aircraft, gates and tarmac. Better communications can also reduce costs by improving employee performance and accelerating turn times. Let’s consider some of the opportunities that mobility can unlock.
Customer Service Reps and Gate Agents
One of the most egregious issues I see when working with airlines is that gate agents are constantly held up by the slow and outmoded computer technology they’re given. Logging…