With the easing of travel restrictions, China is now gearing up for a strong post-pandemic recovery of air travel. To facilitate this recovery and power the continued growth of China’s significant domestic air travel market, the region’s airlines and airports are investing heavily in IT to streamline the passenger experience and fortify operations against disruption. This is according to SITA’s newly published 2022 Air Transport IT Insights report, which shows all of China’s leading airlines and 86% of airports expect their IT spend to remain the same or increase from 2022 to 2023.
Automating the full passenger journey
Leading Chinese airports and airlines are investing heavily in IT across all aspects of the passenger journey, digitalizing the journey to run smoothly even with less staff support. All of the region’s leading airlines intend to upgrade their core passenger management systems by 2025, with 90% also investing in self-service and…
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