What are the numbers telling us?
Data from the latest SITA Baggage IT Insights report confirms a spike in baggage mishandling emerging from the pandemic. Over the past year, we’ve seen a swifter-than-expected recovery of passenger demand, particularly for international travel. The latest data from IATA shows global traffic for April 2023 to have reached 90.5% of April 2019 levels, with traffic surges at holiday periods matching and even surpassing pre-pandemic levels.
This has coincided with airlines, airports, and ground handlers still suffering staff and resource shortages, along with a lack of baggage experience and expertise in new staff. The 2023 Baggage IT Insights report shows the global rate of mishandled bags per thousand passengers jumped 74.7% from 2021 to 2022, reaching 7.6.
One of the biggest pain points contributing to this is transfers, where bags are connected from one flight to another. The proportion of mishandled bags delayed at…
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