With the northern hemisphere summer rush around the corner, travel concerns around delayed flights, surging airfares, and congestion in the airport are not putting travelers off air travel.
Preliminary findings from the 2023 SITA Passenger IT Insights released today revealed that 32% of passengers cited anxiety around flight cancellations when booking their next flight. Nearly 2 out of 10 passengers surveyed cited concerns around congestion in the airport and pointed to high airfares. This was fueled by past experience, where 56% of respondents said they had experienced delays or cancellations and 48% long airport queues.
Yet travelers intend to fly more than ever. On average, passengers expect to take 4.7 flights this year compared to 4.2 flights in 2019. This was driven mainly by frequent flyers. Those planning more than 10 flights in 2023 have increased from 6% of passengers in 2019 to 10% this year.
David Lavorel, SITA CEO, said: “It is…
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