The future of travel is set to be transformed by a range of powerful megatrends, from emerging technologies to societal and economic trends. To adapt to this rapidly changing landscape, airports and airlines must act now to prepare for the years ahead. The ‘SITA Meet the Megatrends’ report explored 12 trends that will shape travel. Today we focus on six ways airports and airlines can cost-effectively prepare for these megatrends.
1. Cloud agility and automation for staff shortages
The shifting staff culture and Great Resignation led to a reduction in the workforce due to diminished travel demand during the pandemic, a rapid increase owing to a faster-than-expected recovery, and staff turnover resulting in lower proficiency levels. To address this, airports must invest in rapid upskilling tools, such as Virtual Reality / Augmented Reality (VR/AR), for training and advanced operations management platforms that provide a force-multiplier effect. We already…
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