Q: I recently reserved a two-bedroom apartment in Washington, D.C., through Airbnb. My host canceled our reservation within 24 hours of my arrival. Airbnb sent me substitute listings, but all of them were much more expensive and smaller than the one we had booked. I quickly chose a one-bedroom apartment that cost $1,300 more. Airbnb offered me a $200 coupon for a future booking. That’s it. They won’t even talk to me.
I think Airbnb should cover the $1,300 difference from…