Business Travel Show Europe has released new data around the use of artificial intelligence in the business travel sector.
A survey of corporate travel buyers shows that more than a third are concerned about data privacy threats from the use of AI in business travel, while a quarter are unconvinced by its ‘limited ability to handle complex situations’.
More than 40 per cent of respondents believe that the use of AI-powered chatbots and virtual assistants has simplified travel planning and booking, and 16 per cent think point to cost savings from AI being able to find better deals on flights and hotels.
But 15 per cent of respondents are concerned that AI will ‘depersonalise business relationships’, and 8 per cent are worried AI…