Business travel management platform CWT has announced the integration of the Amadeus booking and fulfilment platform, Selling Platform Connect, into its European global servicing hubs.
This integration arms CWT counsellors with 24/7access to web-based tools and content.
“Bringing Amadeus always-on capabilities to our clients is a tribute to CWTs continued commitment to impeccable servicing of our global customers. Our partnership with a travel technology leader such as Amadeus allows us to ensure we are at the forefront of the changing travel environment,” said Patrick Andersen (pictured) CWT president and chief commercial officer.
“Our ‘follow the sun’ concept is a capability that allows us to flow work through our network of global service locations as needed, eliminating the historic industry dilemma of out-of-hours servicing. It also allows CWT to better manage peaks, like weather incidents, by using the strength of our global network. Simply put, it is the means for…