Plaza Premium Group (PPG) has been appointed by Bangalore International Airport (BIAL) to manage and enhance passenger services at the Kempegowda International Airport, Bengaluru (BLR Airport).
The 10-year full-service management appointment covers the entire portfolio of BLR Airport’s 22 services. The 360-degree airport service delivery scope includes: service delivery, control centre, training centre, customer engagement, marketing communications, sales and distribution as well as technology. More services will also be introduced to enable an end-to-end and globally connected passenger journey.
The 360-degree airport service delivery scope includes: service delivery, control centre, training centre, customer engagement, marketing communications, sales and distribution as well as technology.
BIAL and PPG will collaborate in addressing the desires of travelling in the…