Airports Council International (ACI) World has revealed the winners of this year’s Airport Service Quality Awards.
This year, ACI introduced a new award, ‘Best Hygiene Measures by Region’, based on hygiene-related questions added to the survey questionnaire. This provides airports with a reliable method of gauging customer response to new health measures and recognizes airports’ success in responding to the intense focus on hygiene.
Sponsored by ACI World’s partner Amadeus, this year’s event designated 108 awards which were won by 89 individual airports around the world. Winners of note in the Best Airport by Size and Region category include Aeroporto di Roma-Fiumicino, Italy, and Sheremetyevo International Airport, Russia, for best airport in Europe over 40 million passengers per year; and Hartsfield-Jackson Atlanta International Airport,…