Pandemic learnings are only good if the travel industry is prepared to apply them.
There are already concerns that the chance to reset and come back better, not just for the sake of the planet, will be lost.
Those with years of experience building travel businesses look back now at the often slow pace of change and still see failings and gaps in some of the basic plumbing of travel.
The Pundits and Predictions session at Phocuswright Europe 2022 was a rapid…