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Reviving the hospitality industry by plugging into connectivity | TTG Asia

With travellers harbouring higher expectations on personalised services as travelling restarts, the adoption of new technologies will be vital for the revival of the hospitality sector, says Sanjiv Verma, vice president, Ruckus Networks, APAC, CommScope

Sanjiv Verma CommScope 640

The deployment of contactless and connected services, and the Internet of Things (IoT) has typically been gradual in the hospitality industry.

However, with the pandemic accelerating a shift in regulations and consumer priorities on safety and hygiene, hoteliers have been forced to undergo an overnight pivot towards digitally driven models.

Simultaneously, the rapid digitalisation in everyday lives has also led to higher consumer expectations of hotel experience.

Heading into 2022, the anticipated resurgence of the travel industry and new dimensions of tourism will irrevocably transform how hotels operate and interact with its guests. As travelling restarts, and consumers are…

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