It may seem ironic that an industry built around mobility would be slow to adopt mobile technology, but this is exactly the case with aviation. According to Diane Ashby, Samsung’s lead in developing mobile solutions for aviation, this is largely because airlines have too much at stake to take mobile adoption lightly.
“Aviation is a highly regulated industry with a lot of critical processes to consider, like ensuring the correct passengers are on board, planes are mechanically sound and ready to go, and passenger data is being kept secure,” says Ashby. “When you think of it this way, you could say airlines have taken the appropriate amount of time to test, pilot, validate and implement new technology.”
That’s not to say Ashby doesn’t see considerable untapped potential for mobile to bring greater efficiency and improved customer experience to airline and airport operations. In fact, she sees powerful…