Gill Charlton has been fighting for Telegraph readers and solving their travel problems for more than 30 years, winning refunds, righting wrongs and suggesting solutions.
Here is this week’s question:
Dear Gill,
In March, I booked two tickets from Heathrow to Santorini with British Airways for a short break in August. I used 61,000 Avios points for the two Reward flights and upgraded to Club Europe using a cabin upgrade voucher.
When I tried to check in online…
