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For the last 40 years, you've championed the use of human-centered design, helping clients weather seismic technological shifts. As AI...

Four years ago, my colleagues and I were frantically working to bring the promise of digital health to a world...

As this tension builds, the world of generative AI offers a new proposition: AI-generated—aka synthetic—users. Here’s the pitch: Are you...

Last Wednesday, when Zoey opened Xiaohongshu ( aka 小红书” or Red Note), her go-to Chinese social media app, to scroll...

This year’s Consumer Electronics Show (CES) was a whirlwind of AI—in your kitchen! In your car! In your bedroom!—smart glasses,...

How can we design for the futures we want to build?Savannah Kunovsky: The most important thing is to take a...

PRODUCTS:1. LED headlights make driving at night painful—and dangerous. Am I getting older and cranky? Yes! But that doesn’t change...

Congratulations! You have a purpose statement—or something kinda-sorta-close, you think. But a purpose statement alone is not enough to guide...

Imagine you're the captain of a massive ship. You've spotted dangerous waters ahead, but changing course means disrupting your passengers'...