Hotel Technology

Amadeus' Demand360® data shows that global hotel demand is off to a strong start in 2023, with Q1 outperforming occupancy figures for the same months in 2022. As the industry continues to bounce back, a new global research study from Amadeus - Traveler Tribes 2033 - tackles the question of what travel will look like in 10 years. The study surveyed 10,000 travelers across 15 markets to understand exactly what they will want a decade from now. The research uncovers four Traveler Tribes that will emerge by 2033 - Excited Experientialists, Pioneering Pathfinders, Travel Tech-fluencers, and Memory Makers. The research...

Airbnb hosts in Quebec may be breaking new regulations designed to ensure safety and prevent unregistered property rentals, just a week after their introduction. The online accommodation platform requires hosts to provide a six-digit policy number in Airbnb listings, linked to official registration with provincial government. But Canada's CTV News has claimed that some users are using a ‘fake’ permit number (123456) when creating listings. Some hosts also use one registration number for multiple locations, which is illegal under Quebec law. This way around the new regulations means properties may contain inadequate safety provisions and that the city loses revenue from tourist...

The year 2022 was challenging for hoteliers due to rising energy costs and staffing shortages. Utility prices in the UK nearly doubled since 2018, while electricity costs rose by over 400% and gas by more than 300% for members of the Irish Hotel Federation since 2019. The shortage of labor remains a consistent issue for the hospitality industry, putting pressure on wages and hotel balance sheets' bottom line. The use of artificial intelligence (AI) and machine learning can lighten the load and generate value throughout a customer journey. AI chatbots and virtual assistants can easily respond to basic guest questions,...

Airbnb has launched a bonus incentive for London homeowners who host their first guest during King Charles III's Coronation from 5th to 8th May 2023. The initiative offers a £100 travel coupon, which can be redeemed on Airbnb.com and expires on 31st December 2023, to the first 40 hosts who register on or after 27th March 2023. The scheme encourages locals to generate additional revenue from the increased demand in holiday accommodation while providing sustainable and affordable accommodation to visitors. The Coronation bonus initiative follows a similar scheme launched during the Queen's Platinum Jubilee celebrations last year, which collectively earned...

Old Edwards Hospitality Group has selected Infor’s cloud-based hospitality-specific applications to digitise its hotel management and revenue management processes. The technology will be rolled out across all three of the group's properties to provide a more personalised guest experience and reduce manual processes. Infor EzRMS, a revenue management software solution, will automatically calculate demand and revenue forecasts, while recommending appropriate selling strategies. The hotel property management system, Infor Hospitality Management Solution (HMS), will consistently meet and exceed modern guest expectations through the cloud-based PMS. By automating front- and back-office operations, Old Edwards will manage hotel operations more efficiently. Read further.

An Airbnb customer has taken to TikTok to complain about a canceled booking of an Airbnb rental just days before her trip. She argues that the company's Aircover protection program failed her and her family. Airbnb's Aircover program promises to refund a guest's booking and find similar or better accommodation within 30 days of check-in if the host cancels. However, despite numerous rounds of negotiation, the user was only offered a $432 refund, and the lowest-priced booking in the same area was $1,000 more than what she originally paid. The user has since said that she will never use Airbnb...

Smart hotel technology is revolutionizing the hospitality industry and transforming the guest experience. With the use of innovative technologies such as artificial intelligence, the Internet of Things, and voice-activated assistants, hotels can provide an unparalleled level of convenience and comfort to their guests. The benefits of smart technology extend to both hoteliers and guests, with personalization, automation of routine tasks, and cost savings being some of the key advantages. The smart hotel technology market is rapidly growing, with voice-activated assistants being one of the fastest-growing segments. Key trends in smart hotel technology include voice-activated rooms and virtual assistants, personalized experiences...

Investing in Airbnb without owning property is possible through various methods, including buying stock in Airbnb, renting out your own home, subleasing an Airbnb, co-hosting with a property owner, and offering consulting services and marketing for Airbnb hosts. Buying stock in Airbnb involves investing in the company as a whole. Renting out your own home on Airbnb can be a good way to start on the platform without owning a second home, but make sure that short-term rentals are allowed in your area. Subleasing an Airbnb involves renting a place long-term and then renting it back out on Airbnb for...

Lennert de Jong, president for hospitality at Planet, believes hospitality technology should be all about “hardwiring happiness.” Speaking at Berlin’s recent ITB event, de Jong said waiting in long queues, paperwork, poor Wi-Fi and other forms of friction were frustrating, and he believed tailored technology could help hotels offer a better level of customer service. De Jong cited Delta’s use of rebooking technology and KLM’s implementation of Bluetooth technology to help passengers get to their gates on time as two examples of the industry catering to customer needs. De Jong suggests the solution is to join already available technology, and to think...