Popular 'Prime Days' campaign drives a +71% YoY increase in mobile app bookings, marking the highest share of bookings ever achieved on the Company's native apps. Overall, across all platforms, the exclusive three-day campaign for Prime members resulted in a +10% uplift in sales compared to the record-breaking edition held...Read more
The business has successfully assisted over 5.12 million customers affected by airline and airport flight disruptions since the start of the pandemic. On average 6,000 eDreams ODIGEO customers per day receive a resolution to their flight disruptions Continued investment in customer service has resulted in increased capacity to support consumers,...Read more
It hasn't been the best quarter for eDreams ODIGEO S.A. (BME:EDR) shareholders, since the share price has fallen 22% in that time. But that doesn't change the fact that the returns over the last five years have been pleasing. It has returned a market beating 91% in that time. Since...Read more
Kunle Oguntegbe, a Nigerian resident in Italy, has accused eDreams, an online travel agency, of failing to refund him seven months after cancelling a flight he booked with them. Oguntegbe told FIJ that he booked a flight from Lagos to Paris in November via the eDreams app for €980 but...Read more
Consumer NZ is warning consumers to avoid online travel agent eDreams. The watchdog has received multiple complaints from customers who have had a hard time getting refunds and support from eDreams. Consumer recommends travellers book with a New Zealand-based travel agent or directly with the airline, to ensure problems are...Read more
Skift Take When it comes to out-performing the online travel industry in terms of a post-Covid booking recovery, eDreams Odigeo can claim a top prize. It is plowing revenue back into discounts to make its subscriptions a no-brainer. Dennis Schaal Online Travel This Week One of the most frustrating things...Read more
By Christina ThykjaerMADRID (Reuters) -Spain's eDreams ODIGEO narrowed its first-quarter net loss to 13.9 million euros ($13.94 million) as bookings rose 50% above pre-pandemic levels, the travel booking company said on Wednesday.The Barcelona-based firm, whose fiscal year started in April, had reported a net loss of 23.9 million euros a...Read more
A Prime subscriber service offered by eDreams ODIGEO has tripled its membership over the last year to hit the three million milestone.The European OTA group launched Prime initially in France 2017 and it is now available to travellers in nine countries.For an annual subscription of £59.99 per year, members are...Read more
Many customers have complained about the lack of refunds and support from eDreams. Photo / UnsplashConsumer NZ has issued a warning to travellers after receiving "multiple complaints" about the online travel agent eDreams.Many have not received refunds or support after booking travel with the company, said the watchdog in a...Read more
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to