Air Canada said Tuesday (Jan. 30) that it has become the first airline in North America to adopt the Hidden Disabilities Sunflower program to better serve customers with non-visible disabilities.
The program employs the use of a discreet sunflower symbol to identify customers with non-visible disabilities.
Air Canada has also announced the first appointments to its new Customer Accessibility Advisory Committee, a move that it says will accelerate a three-year accessibility plan.
READ MORE: Air Canada unveils new policies for passengers with disabilities, CEO apologizes
“Air Canada is the first airline in North America to adopt the Sunflower program, which will enable us to better assist and serve our customers with non-visible disabilities such as autism,” said Tom Stevens, vice-president, customer experience and operations strategy at Air Canada, in a news release. “Our customers make 1.3 million accessibility requests each year and this initiative further…
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