Grave incidents of neglect and mistreatment of passengers with disabilities have put Air Canada’s CEO, Michael Rousseau, in the hot seat. During a House of Commons committee hearing, Rousseau was questioned about the airline’s failure to provide adequate services, with MPs citing a series of disturbing incidents.
These incidents included a passenger injured by a falling lift, a chief accessibility officer’s wheelchair left behind, and a man with cerebral palsy forced to drag himself off a plane. The critics, comprising MPs and disability advocates, argue that these instances are symptomatic of deeper issues: a problematic corporate culture, lax federal enforcement, and the shortcomings of the Accessible Canada Act.
Acknowledgement and Steps Forward
Rousseau conceded these mistakes, outlining measures Air Canada has taken to improve services, such as an expedited accessibility scheme and an advisory committee comprising…
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