The lanyard is available at check-in counters at Hidden Disability Sunflower member airports in Canada and on board all flights operated by Air Canada, Air Canada Rouge and Air Canada Express.
Air Canada is training and building awareness amongst its client-facing employees to recognize and respond appropriately to participating customers. The carrier also confirmed the first appointments of its new Customer Accessibility Advisory Committee, which will help accelerate its three-year accessibility plan.
Paul Rogers, a director on the board of Brain Injury Canada and a member of the Air Canada Customer Accessibility Advisory Committee, said: “It gives you great confidence, in that you know that you can be seen. It’s a very visual tool without me having or anyone having to explain and have that conversation. And it’s reassuring knowing that there’s somebody who’s got your back, who’s there and can see what’s going on and help you out.”
Paul White, Chief…
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