MONTREAL – Air Canada has adopted measures to help travellers living with non-visible disabilities, as the carrier looks to improve accessibility after reports of poor treatment last year.
The effort, an international initiative known as the Hidden Disabilities Sunflower program, allows customers to wear a sunflower lanyard that indicates to staff they may need assistance or have specific needs.
The move falls under Air Canada’s three-year accessibility plan, and comes after numerous reports of passenger mistreatment last year, including an incident where a man with spastic cerebral palsy was forced to drag himself off of an airplane due to a lack of help.
In November, CEO Michael Rousseau apologized for the carrier’s shortfalls and announced he would speed up its accessibility scheme along with fresh measures to improve the travel experience for hundreds of thousands of passengers living with a disability.
The airline also announced Tuesday an…
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