Air Canada has become the first airline in North America to adopt the Hidden Disabilities ‘Sunflower’ program to better serve customers with non-visible disabilities such as autism.
“Our customers make 1.3 million accessibility requests each year and this initiative further demonstrates our commitment to improve accessibility, which we are reinforcing through the creation of a Customer Accessibility Advisory Committee,” said Tom Stevens, VP, Customer Experience and Operations Strategy.
“Consisting of customers with disabilities from accessibility groups in Canada, the committee will contribute to heightened awareness and help us identify barriers and develop solutions,” Stevens said.
The Hidden Disabilities Sunflower is a globally recognized program that employs the use of a discreet sunflower symbol to identify…
Read further.
#AirCanada