Lawmakers took Air Canada’s CEO to task on Monday over “shocking” and “scandalous” failures to accommodate passengers living with disabilities.
At a House of Commons committee hearing on services for Canadians with disabilities, chief executive Michael Rousseau faced a barrage of questions over reports of passenger mistreatment during the past year.
Vice-chair Tracy Gray cited several “shocking” incidents from 2023: “An Air Canada passenger had a lift fall on her head and her ventilator was disconnected; Air Canada leaving Canada’s own chief accessibility officer’s wheelchair behind on a cross-Canada flight … and a man was dropped and injured when Air Canada staff didn’t use a lift as requested.”
In August, a man with spastic cerebral palsy was forced to drag himself off an airplane due to a lack of help, a situation that Bloc Quebecois MP Louise Chabot called “scandalous.”
Asked how Air Canada would improve its services, Rousseau replied, “We do make mistakes.” But he pointed to an…
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