An Air India passenger was shocked to find that the seat that he paid extra for was broken. The airline apologised to the man on social media.
Man shares photos of broken widow seat on an Air India aircraft.
Image credit: @Kaijee04/X
New Delhi: Most airlines allow passengers to choose their seats. While some seats are free, others are charged an extra amount. One Air India passenger chose the latter option and booked a window seat. Little did they know, they were paying for a broken seat. The annoyed person took to social media to speak of the incident.
Man gets broken seat on an Air India aircraft after paying extra
Tagging the X handles of Air India, Directorate General of Civil Aviation, and Ministry of Civil Aviation, the passenger, who goes by the username @Kaijee04, wrote, “Paid extra 1k for a broken window seat (22A) on Air India AI512 from DEL to BLR on April 4. They called the engineer to fix it, but he couldn’t. Is this what I paid the flight fare for? Can’t I at least expect a proper seat after paying so much?”
The individual also shared an image of his broken seat. Soon after sharing the post online, netizens took to the comments section to express their thoughts and emotions.
Netizens react to broken seat in Air India
One wrote, “As far as I can see that seat cushion is just out of place and can be fixed very easily. The design of the seats is made in such a way that it can be fixed easily and it uses Velcro to fix it. is used for easy removal and used as a flotation device in the event of water landing (sic).”
Another stated, “All carriers are one and the same, they are more commercial with pathetic service, least bothered by what customers are paying for.”
A third person asked, “Hi, did they offer an alternate seat / alternate flight or at least refund you the ticket cost + some? I see you have a legit case for a full refund + some extra in a consumer court.” Responding to the question, the passenger said they were not refunded.
Meanwhile, the airline apologised and asked the individual to send their ticket details.
“Hi, we’re sorry for the disappointing experience. Please DM us your booking details (boarding pass) so that we can check and assist you,” wrote the airline.