Capital A’s aviation arm, AirAsia Group, today has released a statement to inform that it has finalised over 99% of all customer refund requests caused by flight cancellations or delays caused by the COVID-19 pandemic. The remaining 0.8% is still currently being processed and expected to be settled “in the coming months”, it added.
“AirAsia airlines have already paid back nearly everyone,” said Capital A CEO Tony Fernandes in the statement. “Now that travel restrictions have been removed substantially in our major markets, we saw that many of our guests have already utilised their credit shells to start travelling again.”
Credit shells, which Fernandes claims to be the preferred compensation choice, is an open ticket that is issued to customers when an airline holds on to the booking amount in the form of credit. To recap, the CEO previously urged customers to consider this compensation approach instead of refunds in February of last…
Read further.
#AirAsia