AirAsia
- IATA/ICAO Code
- AK/AXM
- Airline Type
- Low-Cost Carrier
- Year Founded
- 1993
- CEO
- Riad Asmat
- Country
- Malaysia
More than two years after the COVID pandemic grounded commercial aviation, AirAsia has revealed it has still not resolved all passenger refund requests. In an announcement on June 10, airlines across AirAsia Aviation Group Limited (AAAGL), the aviation arm of Capital A Group, reaffirmed their commitment to resolve all refund requests caused by the ongoing effects of the pandemic “as soon as possible.”
AAAGL says it has already finalized more than 99% of all customer queries and will work towards progressively settling the final 0.8% in the coming months. The statement adds that AirAsia X and Thai AirAsia X “also have firm plans in place to compensate all guests affected by the unprecedented flight disruptions over the past two years due to COVID-19, within the coming months.”
Good but could do better
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