LETTER | I refer to your news dated 10 June 2022 titled ‘AirAsia Aviation Group says refunds nearly completed’.
Capital A Group CEO Tony Fernandes said “AirAsia airlines have already paid back nearly everyone. AirAsia has opened the world to so many people and the majority of our guests decided to take a credit shell to help us which we thank them for. Now that travel restrictions have been removed substantially in our major markets, we saw that many of our guests have already utilised their credit shells to start travelling again.”
AirAsia X CEO Benyamin Ismail said “It’s great to be back in the air after two long years in hibernation. We have resumed flights to Sydney, Delhi and Seoul already and are planning to announce a number of new routes in the near future to our most popular destinations and even more.
“We understand the frustration from our guests who were waiting for reimbursement caused by flight cancellations during the pandemic. However, we are ensuring they…
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