Airlines don’t have it easy.
Principally, you might snort, because when the business environment is tough, they try to make it easy on themselves.
Take government money, shed a lot of people, and you survive quite happily.
This doesn’t mean to say that airlines didn’t spend the COVID-19 pandemic thinking about how to make their customers’ experience better.
I wonder, though, whether American Airlines fully thought through its latest little idea.
This month, some of your friendly American Airlines airport agents may be doing something you’ve never seen them do before — pitch you the American Airlines credit card.
Yes, while you’re desperately trying to buy a last-minute ticket or beg the airline to get you on a flight sometime in the next week.
As revealed by View From The Wing, American is now inviting airport agents for “mainline and wholly owned regional carriers” to offer the same sorts of pitches you’re always delighted to hear on flights, just as you’re trying to get some sleep.
“I need to get to New York for a funeral on Friday.”
“Yes, but first, let me tell you about the AAdvantage Aviator Red World Elite Mastercard.”