Years of IT Failures Led To This: British Airways Built A Chatbot That Doesn’t Know Heathrow [Roundup]
News and notes from around the interweb:
- The British Airways Customer Service Chatbot is So Bad it doesn’t recognize the airport code LHR.
@paddylennox1 How can a major airline chatbot be so crap as to not recognise its own example. #comedy #britishairways #LHR #chatbot #holiday #irish #comedian ♬ original sound…
