by Skytrax: London, UK
Citilink is the world’s second low-cost airline to be certified with the highest 5-Star COVID-19 Airline Safety Rating, becoming one of just fifteen airlines in the world to currently achieve this top recognition.
The Skytrax COVID-19 Airline Safety Accreditation is regarded as a global benchmark for evaluating COVID-19 safe travel.
The COVID-19 Airline Safety Audit evaluates a broad range of hygiene protection measures introduced by airlines in response to the current health risks during the global pandemic. The assessment for Citilink involved analysis of all front line customer facing facilities and service systems at Jakarta Soekarno-Hatta International Airport, in addition to the disinfection protocols for aircraft cabins, and onboard product and service safety changes carried out by the cabin crew.
Juliandra, President & CEO of Citilink said: “This 5-Star COVID-19 Airline Safety Rating is a global recognition of Citilink’s excellent health protocols especially during COVID-19 pandemic. Since the onset of the pandemic, Citilink has been committed to perform world-class-level of health and safety measures as well as improved various service in all flight aspects to ensure safe-and-comfortable flight for all customers, in line with Citilink’s mission to become ‘The Most Hassle Free Airline’.”
Citilink have implemented a comprehensive information campaign at key customer touchpoints to ensure that customers are fully familiarised with the COVID-19 requirements when travelling. In cooperation the with the APII management team, additional signage and public messaging is available throughout Jakarta Airport, in addition to a many hand sanitiser facilities, counter protection screens, and physical distancing guides.
Edward Plaisted of Skytrax said: “We are delighted to certify Citilink with the 5-Star COVID-19 Safety Rating in recognition of their considerable efforts made to deliver the…