Delta is delivering on its purpose to connect people to opportunity while expanding understanding of our planet and those within it, an ongoing journey detailed in its 2021 ESG Report.
“In a year full of opportunities, challenges and uncertainty, connection remained core to our business,” said Ed Bastian, Delta’s CEO. “Delta people were steadfast in delivering on our values as we made significant progress toward our ESG goals throughout the year. Our momentum and drive to connect the world will only increase in the months ahead as we welcome back more travelers to the skies.”
The report provides a holistic picture of Delta’s progress on the company’s ESG goals and initiatives.
PRIORITIZING SAFETY & CARE ABOVE ALL ELSE
Nothing is more important to Delta than the health and safety of its people and customers. Delta safely transported more than 135 million customers in 2021 and was named the Top U.S. Airline of 2021 by the Wall Street Journal in its annual airline scorecard rankings, as well as received Cirium’s Platinum Award for Operational Excellence, among other accolades. The recognition of Delta’s best-in-class reliability was driven by the unwavering commitment of its frontline people, including flight attendants, pilots, airport customer service agents, aircraft maintenance and technical specialists and many others.
Since the onset of the COVID-19 pandemic, Delta has transformed the industry health standard with new cleanliness practices for customers and employees. Central to advancing these efforts has been the leadership of Dr. Henry Ting, S.V.P. and Chief Health Officer, who joined Delta in early 2021.
With his leadership, Delta has continued to enhance its employee health and well-being programs, including through the creation of the Global Health and Wellbeing (GHW) Division, a first in the airline industry. This included efforts to advocate for and communicate the importance of COVID-19 vaccinations, which resulted in a…