If the COVID-19 pandemic has taught us anything about travel, it’s that even the tiniest perks can make the biggest difference in the overall experience. And more than two years after the virus forced airlines to trim down in-flight offerings, the industry is now attempting to win customers back, whether it’s expanding their schedules or refreshing their fleet of aircrafts. But despite their best efforts, it hasn’t all gone according to plan—especially when it comes to unforeseen delays. Now, Delta is the latest carrier to come under fire for recent changes affecting some of its customers. Read on to see why the airline is catching flack from travelers.
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It wouldn’t be an understatement to say that the travel industry has struggled more than most due to the pandemic. But despite the hardships, large carriers like Delta have strived to keep customers happy as they return to the skies, both with familiar perks and new offerings.
On June 14, the airline announced that it would be selling in-flight meals in its economy seating section on flights longer than 1,500 for the first time in two years. And in March, the carrier announced that it would update its SkyMiles membership program to permanently allow passengers to earn Medallion Qualification Dollars, Medallion Qualification Segments, and Medallion Qualification Miles good towards loyalty status with the airline even on award flights, The Points Guy reported.
However, the carrier hasn’t been without its fair share of missteps. In May, a leaked internal memo to staffers showed that the airline was cutting back its schedule through the summer in hopes of improving flight time reliability in the face of “extreme demand,” saying the changes would drop total aircraft hours cut by “several percentage points.” And now, it appears another policy shift from the…