The National Consumer Commission (NCC) has delivered a significant blow to FlySafair, ruling that the airline’s overbooking and ticket overselling strategies are illegal under South Africa’s Consumer Protection Act (CPA).
This decision comes amid a rising tide of consumer complaints and a parliamentary disclosure that has cast a spotlight on airline industry practices in the country.
In a statement made during a parliamentary meeting on April 2, 2025, Acting Commissioner Hardin…
