IndiGo’s AI chatbot 6Eskai has been making waves in the airline industry since its launch in November 2023. This innovative tool is quickly becoming a favorite among passengers, thanks to its ability to provide seamless and personalized assistance. Developed in-house by the carrier’s digital team in collaboration with Microsoft, this marks a significant advancement in the airline’s customer service capabilities. For those who are yet to use this chatbot for assistance, 6Eskai is capable of performing a wide range of tasks, including:
– Booking tickets
– Applying promotional discounts
– Booking addons
– Performing web check-ins
– Helping with seat selection
– Planning trips
– Answering FAQs
– Connecting customers with an agent
Here’s a step-by-step guide for effortless booking an Indigo ticket with the help of 6Eskai:
– Visit the Official Website: Log in to IndiGo‘s official website at www.goindigo.in.
– Access 6Eskai: Click on the 6Eskai tab located on the right-hand side of the homepage.
– Navigate Options: Explore various options displayed on the screen and select “Book Flight Tickets.”
– Enter Travel Details: Input the place of origin, destination, date of the journey, and choose the type of trip (One-Way or Round Trip).
– Passenger Information: Enter the number of passengers and their types.
– Apply Promo Code: Opt to apply a promo code or skip this step.
– Review and Confirm: Check the final details and proceed to the next step.
– Select Flight Options: Choose preferred flight timing and fare.
– Payment and Confirmation: Pay the exact amount, and your ticket will be displayed on the screen.
Preliminary findings from the initial rollout had revealed an impressive 75% decrease in the workload for customer service agents, underscoring the bot’s efficiency and effectiveness. Additionally, 6Eskai streamlines the booking process, employing natural language conversations to effortlessly guide customers through the entire booking journey.
Here are some of the key benefits of using 6Eskai:
24/7 customer service: No matter when you need help, 6Eskai is there to assist you.
Personalized assistance: 6Eskai can tailor its responses to your specific needs and preferences.
Quick and easy to use: Booking a flight, checking in, or getting answers to your questions is just a few clicks away.
Saves time: 6Eskai can help you avoid long wait times on the phone or at the airport.
Reduces stress: Planning a trip can be stressful, but 6Eskai definitely makes it easier.