I already offered my take on this flight, but want to lay out a few more details about what to expect onboard a United Airlines 767-300ER in business class. It also turns out my pre-flight delay was an omen of the sort of problems United is currently facing on multiple fronts.
United Airlines 767-300ER Business Class Review (LHR-ORD)
You might recall that I had a very tight connection in London Heathrow from my Turkish Airlines flight, which arrived late. While I (somewhat) miraculously made the connection to Chicago on UA959, once I settled in onboard we experienced a mechanical deal…the cargo door would not close.
We sat on the ground for an hour before United decided it would defer repairs on it…and I tend to think that would not happen any longer. In this era of heightened scrutiny over every little mechanical issue, these sorts of problems (which could, though highly unlikely, cause a diversion) are no longer left to be addressed later even if they are…